Terms of service

Shipping Policy

Thank you for shopping with PetEssentials Order Processing

All orders are processed within 2–7 business days. Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping Times

Estimated delivery times after dispatch:

  • United States: 5–10 business days
  • Canada: 7–14 business days
  • United Kingdom: 5–10 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 10–20 business days

These are estimated delivery times and are not guaranteed.

Tracking

Once your order has shipped, you will receive an email containing your tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to an incorrect address supplied during checkout.

Customs & Import Taxes

International customers are responsible for any customs duties, import taxes, or other fees charged by their country.

Delays

Occasionally, shipping carriers, customs processing, severe weather, or other events outside our control may cause delays. We appreciate your patience in these situations.

If you have any shipping questions, please contact us at [petessentialscare@Outlook.com].