Shipping policy

All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Estimated delivery times:

● Standard Shipping: 7–20 business days

Please note that delivery times may vary depending on your location, customs processing, and other factors outside of our control.

Once your order has shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to become available.

Customers are responsible for any customs fees, duties, or taxes that may apply to their order. These charges vary by country and are not controlled by PetEssentials.

While we work with trusted fulfillment partners, delays may occasionally occur due to shipping carriers, customs, weather, or other unforeseen circumstances. We appreciate your patience while your order is on its way.

If your order has not arrived within 30 business days, please contact our support team and we will investigate the issue.

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.

For any shipping questions, please contact our support team.